IATA and Partners Reveal First Digital Identity-Integrated Shopping-to-Travel Journey

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The International Air Transport Association (IATA), with trade companions, efficiently examined the primary totally built-in digital id journey expertise, from purchasing for flights to arrival, on a journey from London Heathrow (LHR) to Rome Fiumicino (FCO) with British Airways. 

“Our vision for future travel is fully digital and secured with biometric identification. While the technology exists to do this at each stage of a journey, linking these steps together has proven challenging. Today, with our partners, we showed that it is possible. This will open a world of possibilities for simpler journeys in the future,” mentioned Nick Careen, IATA’s Senior Vice President for Operations, Safety and Security.

Today’s journey illustrated the potential of a future totally built-in digital journey expertise leveraging biometrics with:

•    Personalized Offers: This will likely be seen from the purchasing expertise, the place travellers will be capable to obtain customized gives by all purchasing channels. The LHR-FCO passenger shared their loyalty card information (saved as a verifiable credential of their smartphone’s digital pockets) with a journey agent. This enabled airways to make use of the New Distribution Capability (NDC) to make customized gives by the journey agent channel.

•    Simplified Orders: Once the traveller has chosen among the many gives, an order is generated as a verifiable credential that may be saved in a digital pockets. No extra Passenger Name Records (PNR), e-tickets or digital miscellaneous paperwork are wanted. All the details about the journey is saved within the verifiable credential, which can be learn as a QR code.

•    Effortless Travel Requirements Check: Many processes could be accomplished lengthy earlier than the traveller will get to the airport. Along with the digital pockets, a digital passport (saved within the traveller’s digital pockets) will likely be a key enabler. By sharing the nationality information of the digital passport, passengers can verify their journey doc necessities. IATA’s Timatic answer helps this.

•    “Ready to Fly” – Simplifying and Securing Check-ins: The LHR-FCO traveller additionally selected to share their digital passport and order information with their airline, British Airways, to obtain a affirmation that they’re Ready-to-Fly and seat task by way of textual content message, being spared from handbook information enter. Traditional boarding passes might turn into non-compulsory if travellers are supplied and settle for a contactless expertise on the airport.

•    Contactless Airport Experiences: For travellers who select to share their biometric information, storing your telephone and continuing hands-free (together with your telephone and your passport in your pocket or purse) by the airport will likely be potential. Biometric gates cleared the best way for the LHR-FCO traveller by safety, into lounges and onto the plane.

“As an airline, we are always innovating and looking at ways to make the customer journey as seamless as possible. We introduced biometric boarding on selected flights earlier this year and it has been a huge success with positive customer feedback. Working with IATA on enabling a fully integrated travel journey helps us build on that and shows us what could be possible in the future,” mentioned Dirk John, British Airways Chief Information and Digital Officer. The firms concerned within the mission embrace Accenture, Amadeus, Australian Border Force, AWS, Branchspace, British Airways, IDnow, Aeroporti di Roma, SICPA, Trip.com, and Verchaska.

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